Unsung Heros of the Walt Disney World Resort

If you spend any time reading Disney blogs or following Disney on social media sites, you’re sure to have seen fans describing their ideal Disney job whether it be resort concierge making dreams come true or a Jungle Cruise skipper. Today, I want to pay tribute to the Cast Members you don’t often seen mentioned in those Disney dream job articles – the custodial staff.

The custodial staff is as integral to making my Walt Disney World vacation magical as the Imagineers, talented chefs, and performers.

With two young children, I visit a lot of public places and with that comes a lot of visits to restrooms. Nine times out of ten, I experience the “ick” factor. By contrast, one of the things that strikes me on every visit to Walt Disney World is the overall level of cleanliness throughout the resort, no small feat given the sheer size and volume of guests. Pathways and public spaces are free of litter. Trash cans are not left to overflow. Restrooms are not only clean and in good working order but they are well stocked, even at the end of the night. Tables at counter-service restaurants are continually cleaned and wiped. Without the exceptional efforts by the custodial staff this would not be possible.

The custodial staff does more than just keep the parks clean. They serve as a roaming “information center,” pin traders, and even artists. Who better to ask for directions or park information than the Cast Members who traverse every pathway every day making the park a pleasant place to be? Many custodians trade pins and may just have that elusive pin you need to complete your pin set. And, if you see a Cast Member with a broom and bucket of water, slow your pace and look down. You may just ooh and aah at the Disney characters he paints on the ground with water.

“Painting” with water

If the Walt Disney World theme parks were dirty, they would not be getting my repeat business no matter how amazing the attractions and entertainment were. Today, I want to say thank you to all the men and woman who keep my home away from home clean and pretty.

Lisa M. Battista is the author of Beyond the Attractions: A Guide to Walt Disney World with Preschoolers. When she’s not chasing after her little ones, you can most likely find her at the beach or in the kitchen trying her hand at a new recipe. You can follow her on Twitter @DisneyExplorer or become a fan of Beyond the Attractions on Facebook.

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